How to Add a Website Feedback Button in WordPress

Are you looking to add a website feedback button to your WordPress site?

A website feedback button is great for gathering valuable opinions and suggestions from your users. It helps you identify what’s working well and what needs improvement on your site.

However, setting it up can seem difficult, and often, the result isn’t very aesthetic.

But don’t worry! In this guide, I’ll explore the best way to add a website feedback button to your WordPress site.

But first, let’s define a website feedback button and explain why including one on your website is a good idea.

What Is a Website Feedback Button?

A website feedback button is a small, often unobtrusive feature on your website that allows visitors to leave feedback. It’s left on your website for some time, passively collecting feedback from your visitors without you needing to do much.

It’s usually a form or popup where users can share their experiences and suggestions or report issues they encounter.

Here are different types of website feedback buttons and their purposes:

• General Feedback Button: Collects overall impressions from visitors regarding their experience on the site.
• Bug Report Button: Specifically designed for users to report technical issues or bugs.
• Feature Request Button: Gather suggestions for new features or improvements from users.
• Customer Satisfaction Button: Measures user satisfaction with specific aspects of your website or services.
• Usability Feedback Button: Focuses on the ease of use and navigability of your site.

Now, let’s explore some ways a feedback button can benefit you and your website.

Why Should You Use Website Feedback Buttons?

There are many different reasons why website feedback buttons are great. Let’s explore some of the best ones:

• They collect spontaneous feedback from your visitors without disrupting their user journey.
• They identify struggle areas, uncover bugs, or highlight success factors.
• They provide a straightforward way to keep track of all responses.
• They make it convenient for users to give you instant feedback while staying on the page.
• They ensure feedback is delivered via a private channel, preventing public discussions of issues on social media.

Now that you know how using a website feedback button can benefit you, let’s get into how you can create and add one to your website.

How to Add a Website Feedback Button in WordPress

Are you ready to learn how to add a website feedback button in WordPress? Let’s get started!

For this tutorial, we’ll use UserFeedback. It’s the best plugin for WordPress to gather user feedback, packed with features that make it easy to ask your visitors questions and get genuine responses.

UserFeedback is intuitive and comes with many pre-made questions. However, it also allows you to create custom questions to match your specific needs.

Here are some of the best features of UserFeedback:

• You can create unlimited surveys with as many questions as you need, and responses are unlimited.
• It offers pre-made surveys, perfect if you’re uncertain about what to ask.
• You can customize the design to match your website’s colors and logo.
• It adapts questions based on your visitors’ previous answers.
• It supports various question types, such as long answers, multiple choice, and star ratings.
• You can control when surveys appear and who gets to see them.
• It integrates with Google Analytics, provides easy-to-read reports, and stores all responses.
• And much more!

With all these features, UserFeedback simplifies the process of collecting user feedback from your WordPress website visitors.

To get started, first download UserFeedback at the license level that suits your site. You can also start for free.

After signing up for UserFeedback, go to your account online and find the Downloads tab, where you’ll locate the plugin file.

Next, open your WordPress site and navigate to the Plugins section in the left menu. Click on Add New.

You’ll see an Upload Plugin button – click that.

Locate the UserFeedback file you just downloaded and upload it.

Then, click the Install Now button and wait for the installation to complete.

Once it’s done, you’ll see an Activate Plugin button. Click it to activate UserFeedback.

A helpful setup guide will appear right after activation. Click the Start button to begin.

We’ll set up the plugin and create your first feedback form in the next sections.

Step 1: Build Your Website Feedback Button

The initial step is to create your first UserFeedback survey and feedback button. Don’t worry if it’s not perfect – you can always tweak it later.

To begin, you’ll see some ready-made questions that you can apply to your feedback button.

Choose a straightforward and simple question such as an open-ended “What do you like about this page?” or “What could be improved about our website?”.

Alternatively, you could consider a satisfaction survey with a star rating, such as “How satisfied are you with this page or product?”

Remember that website feedback buttons are designed to collect quick and powerful insights from your visitors without interrupting their experience too much.

Once your question is ready, click the Next Step button at the bottom of the page.

Step 2: Choose What Features to Enable

Now, you’ll come across a list of features that you can enable.

The number of features available will depend on the type of UserFeedback license you have.

Review the list and activate the features you wish to use. If your license permits access to all of them, feel free to activate as many as you like.

Simply toggle the switches next to each feature to turn them on.

Step 3: Customize Notifications

In this step, you’ll configure how to receive notifications about your feedback button responses.

First, enter the email address where you want UserFeedback to send the feedback results.

You’ll also have the option to receive important updates and messages from the UserFeedback team – you can opt in or out of this.

Additionally, you can choose to help the UserFeedback team by providing insights about your experience.

Once you’ve made your choices, you’re ready to move on to the next step and prepare to publish your feedback button.

Don’t worry; it won’t be live on your site just yet. You’ll still have plenty of opportunities to edit and customize your feedback button before it goes live.

Step 4: Publish Your Website Feedback Button

In this step, UserFeedback will configure all the additional features you selected earlier.

Step 5: Edit Your Website Feedback Button

Now, it’s time to fine-tune your feedback button settings. You can modify the one you just created or start a brand-new one.

To edit your existing feedback button, go to your WordPress admin area and click on UserFeedback » Surveys.

Hover over the name of your feedback button or survey and click the Edit link that appears.

On the next screen, you have the option to change your feedback questions, update the message users see after they submit their feedback, add new questions, modify existing ones, and update your thank you note.

When you’re done, click the Next Step button at the bottom of the page.

You’ll now see the Settings page, where you can personalize your feedback button even further.

At the top, you can enable or disable Google Analytics tracking through MonsterInsights. I recommend keeping it enabled for better insights.

In the Targeting section, specify where and when your feedback button appears. You can select which devices (like phones or computers) and which pages of your site it will be visible on.

The Behavior section lets you decide when the feedback form pops up, how long it stays visible, how many days it should run, and if you want it to start off small and less noticeable.

Starting minimized could be a good idea for a website feedback button where you don’t want to interrupt the user.

After you’ve configured all these options, click the Next Step button at the bottom.

On the Notifications screen, you can choose to receive an email whenever someone submits feedback using your button.

Now, head to the Publish page.

By default, the feedback button is set to go live later. If you want it to start immediately, toggle off the Schedule for Later option.

Click Save and Schedule once you’re ready.

And that’s it!

If you want to customize how your website feedback button looks further, simply head to UserFeedback in your WordPress dashboard » Settings » Widget:

Here, you can edit the position, font, label, and style of your feedback button and decide whether you want it to start minimized.

Check out what the button looks like if you place it on the middle right, starting minimized:

Instead of having your survey pop up or as a button, you can also use the shortcode to include it anywhere on your website.

Simply copy the survey shortcode when heading to UserFeedback » Surveys. 

For instance, you could consider adding it to your sidebar or on specific pages.

And that’s it!

You’re now set to collect valuable feedback from your website visitors, helping you to improve continuously.

I hope you liked this article about adding a website feedback button to your WordPress website. To learn more about online surveys and user feedback, be sure to read:

• 44 Customer Survey Questions + Guide to Meaningful Feedback
• 20 Customer Satisfaction Survey Examples & Templates to Use
• How to Get and Improve Your Customer Effort Score (WordPress)
• Tutorial: Net Promoter Score® (NPS®) Survey in WordPress

Not using UserFeedback yet? Get started today!

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