11 Best User Feedback Tools to Get Excellent Feedback

Last updated on Jul 22, 2025 by Josephine Remo |

Are you struggling to understand what your users really think about your product or service? I’ve been helping businesses collect and analyze user feedback for over a decade, and I can tell you that having the right user feedback tools makes all the difference between guessing what customers want and actually knowing.

The brutal truth is this: In the U.S., 59% of people will walk away from a brand after several bad experiences, and 17% will leave after just one. That’s why collecting actionable feedback isn’t just nice to have—it’s essential for survival.

I’ve tested dozens of client feedback software solutions and all-in-one customer feedback tools to bring you this definitive guide. Whether you need a user feedback app for mobile or comprehensive software user feedback management, I’ll show you exactly which tools deliver results.

What Makes User Feedback Tools Essential in 2025?

User feedback tools are specialized software platforms designed to help businesses collect, organize, and analyze feedback from their users, customers, and website visitors. But they’re far more sophisticated than simple survey tools.

The User feedback software Market Size was valued at USD 20 billion in 2023 and is expected to reach USD 58.4 Billion by 2031, growing at a 12% CAGR from 2024 to 2031. This explosive growth isn’t accidental—modern feedback tools now incorporate AI-powered sentiment analysis, predictive insights, and automated workflows that transform raw feedback into actionable business intelligence.

I’ve watched businesses transform their customer relationships by switching from manual feedback collection to automated, intelligent systems. The difference is remarkable: instead of drowning in scattered comments and reviews, you get organized insights that directly inform product decisions and customer experience improvements.

Key Features I Look for in User Feedback Tools

Your unique business and goals will play a big part in deciding which user feedback tool to use, but here are some key features I recommend you look for:

Multi-Channel Feedback Collection: The best user feedback tools collect insights across email, SMS, in-app widgets, website pop-ups, and social media. Your customers interact with you everywhere—your feedback system should too.
AI-Powered Analytics: AI-powered feedback analytics aren’t just “good-to-have”—they are essential. Look for tools with sentiment analysis, automated categorization, and predictive insights that help you spot trends before they become problems.
Real-Time Response Capabilities: Modern customers expect immediate acknowledgment. The best tools automatically trigger responses and workflows based on feedback scores and sentiment.
Integrations: Your user feedback tool should integrate smoothly with your existing business platform and other tools you may use, like CRM (customer relationship management), email marketing services, and Google Analytics.
Mobile Compatibility: In today’s mobile-driven world, it’s essential that your feedback tool is mobile-responsive, allowing users to provide feedback from any device.

Ready to find the best user feedback tool for your business? Let’s get started!

Best User Feedback Tools

UserFeedback – Overall BEST user feedback tool for WordPress
WPForms – Best for forms in WordPress
Hubspot – Best for all-in-one CRM with feedback features
Formidable Forms – Best for an alternative to WPForms
Qualaroo – Best for product and prototype development
Feefo – Best for asking for reviews
Usersnap – Best for video feedback software
Marker.io – Best for customer support and fixing website bugs
Typeform – Best for conversational surveys
Hotjar – Best for integration with heatmap software
GetFeedback – Best for mobile app feedback

1. UserFeedback

UserFeedback tops my list as the best customer feedback tool for WordPress. Use its short surveys to find out what your visitors really think, make more money, increase engagement, and grow your business faster with candid customer feedback.

You can create completely customized surveys to ask your users anything you want and any number of questions. Easily ask a quick rating question or build a longer survey with conditional logic, targeting, and more.

UserFeedback’s surveys are displayed in a one-question-at-a-time format to keep users engaged and increase response rates. Best of all, you can place the non-intrusive feedback widget anywhere on your website.

UserFeedback Survey Plugin for WordPress

Another thing that I love about UserFeedback is how it also offers a powerful heatmap feature. This lets you analyze user behavior by color-coding areas of your website based on visitor interactions. You can see hotspots where users click most frequently and track mouse movements to understand what captures attention:

heatmap results

The tool is easy to set up and comes with pre-built templates to quickly collect website feedback, including NPS surveys (Net Promoter Score), CSAT surveys (Customer Satisfaction), CES surveys (Customer Effort Score), and more.

Plus, UserFeedback gives you detailed reports and integrates directly with MonsterInsights and your website’s Google Analytics. You can track your forms and see all your important metrics in your WordPress dashboard.

UserFeedback report - user feedback tools

Here are some of UserFeedback’s key features:

Unlimited surveys, questions, and responses.
Powerful heatmaps for analyzing user behaviour
Set the widget to pop up in the corner of your site automatically. Or, use a shortcode to embed it anywhere.
A library of pre-built templates for survey ideas.
Customize the design, including a custom logo.
Display one question at a time to create a conversational feel.
Use conditional logic to create multiple possible series of questions.
Multiple question types, including long answers, radio buttons, star ratings, email capture, and more.
Smart targeting features, including which device type to display on.
Ability to schedule surveys to run in advance, like during a sale.
Integration with Uncanny Automator to connect your favorite tools and email marketing providers.
And more…

To start creating your own UserFeedback customer surveys and collecting valuable feedback, check out our step-by-step tutorial for How to Collect User Feedback in WordPress.

Pricing: Starts at $49.50 / year (Free version available).

Get started with UserFeedback today!

2. WPForms

WPForms is the best survey form builder for WordPress. It not only enables you to create stunning forms for a variety of uses but also provides an excellent user feedback solution.

With its user-friendly drag-and-drop interface, you can easily design feedback forms tailored to your specific needs. Use the Conversational Forms feature to captivate visitors’ attention, or create in-depth survey forms to get all your feedback questions answered.

WPForms rate your purchase review template

Here are some of WPForms’ key features:

Hundreds of pre-designed form and survey templates can quickly be customized to suit your brand’s style and tone.
100% mobile-friendly and native integration with popular page builders like SeedProd, Elementor, and Divi.
Smart conditional logic lets you display questions based on user responses, creating a personalized feedback experience.
Integrates with popular email marketing services like Drip, Constant Contact, and Brevo. Get instant notifications when users submit feedback forms.
Detailed reports and seamless integration with MonsterInsights and Google Analytics to track the success of your forms.
Integration with payment gateways and popular tools like Salesforce, Hubspot CRM, Zapier, and more.
And lots more…

WPForms’ intuitive interface and extensive features make it an ideal survey tool for beginners and experienced users.

It’s the perfect choice for those seeking a comprehensive and versatile form builder to collect feedback seamlessly.

Pricing: Starts at $49.50 / year (Free version available).

Get started with WPForms today!

3. Hubspot

Hubspot is an all-in-one marketing and sales platform that also offers robust user feedback management. With Hubspot’s Customer Feedback Software, you can effortlessly create surveys to gather valuable insights from your audience.

Here are some of Hubspot’s key features:

Customizations to design attractive surveys that reflect your brand’s identity and resonate with your audience.
Offers a variety of question formats, including multiple-choice, rating scales, and open-ended questions.
Connect feedback data to your Hubspot CRM platform to gain a better understanding of customers.
Send automated, personalized follow-up emails based on survey responses to nurture your relationship with respondents.
And more…

If you’re looking for an all-encompassing marketing and sales system that provides full-solution capability to close the feedback loop, Hubspot is an awesome choice. Its integration with other Hubspot tools allows you to have a unified view of your customer data.

Pricing: A free plan is available. Paid plans start at $45 / month for full Customer Service Software (Variable bundle pricing with other products also available).

Get started with Hubspot today!

4. Formidable Forms

Formidable Forms is another versatile WordPress form builder that goes beyond simple feedback forms. Like WPForms, its advanced features let you create complex surveys and questionnaires to gather in-depth user feedback.

Here are some of Formidable Forms’ key features:

Conditional logic lets you show or hide specific questions based on user responses to provide a personalized survey experience.
Schedule surveys to be displayed at specific times, ensuring you capture feedback at the right moments.
Offers visual data representations of survey results, like word clouds, to make data analysis quick and easy.
Easily export survey data to share with stakeholders or import data into other tools for further analysis.
And much more…

Formidable Forms stands out as a top form-builder and feedback tool. Its advanced survey features make it another great option for collecting comprehensive customer feedback on your WordPress site.

Pricing: Starts at $39.50 / year.

Get started with Formidable Forms today!

5. Qualaroo

Qualaroo, now part of the ProProfs suite, is a powerful user feedback tool that gathers actionable customer insights to optimize the user experience on your website or mobile app.

One unique benefit of Qualroo is its Nudge feature, which helps you collect customer feedback during every stage of product development. This allows you to adjust features on your prototype that users don’t respond positively to.

Here are some of Qualaroo’s key features:

Targeted surveys let you display surveys to specific user segments, ensuring relevant and personalized feedback.
Exit surveys gather feedback from users about to leave your site, helping you understand their reasons for leaving.
Analytics to track and analyze survey responses to identify patterns and trends.
Integration with popular platforms like Google Analytics and Slack.

Overall, Qualaroo is a solid user feedback tool. Its exit surveys can help you uncover retention issues, and its Nudge feature helps you gather specific and actionable product feedback from users.

Pricing: Starts at $69 / month (Free trial available).

Get started with Qualaroo today!

6. Feefo

Feefo is a testimonial software that also acquired Reevo, another popular user feedback tool. Feefo is designed specifically for collecting customer reviews and ratings.

By automatically reaching out to buyers to ask for reviews, Feefo helps you use verified customer feedback to build trust with potential buyers and improve your SEO rankings.

Here are some of Feefo’s key features:

Feefo ensures that all reviews are from verified customers, enhancing credibility.
Integration with popular eCommerce platforms to display customer reviews on product pages.
User-generated content, such as reviews, can help SEO and boost your site’s search engine rankings.
Gain insights into customer sentiments and identify areas for improvement with detailed analytics.

If you want to prioritize customer testimonials and reviews in your feedback strategy, Feefo is a good solution with a number of helpful features.

That said, I recommend you check out our article on How to Ask For a Review (12 Best Ways + Examples) for other tools that can help with collecting reviews.

Pricing: Starts at $119 / month.

Get started with Feefo today!

7. Usersnap

Usersnap offers a comprehensive customer feedback software solution designed specifically for SaaS (Software as a Service) companies. It’s a popular enterprise tool used by successful companies like Microsoft and Canva.

Usersnap helps businesses gain valuable insight into the customer journey and increase customer engagement through user surveys and video feedback.

Here are some of Usersnap’s key features:

Capturing visual feedback with video provides context and helps businesses understand their audience in the voice of the customer.
A user-friendly dashboard makes it easy to label and assign issues to the correct team.
Supports sentiment analysis.
Facilitates direct responses to customers and real-time ticket status updates.
Integrates with popular platforms and product management tools like Basecamp, Trello, WordPress, Evernote, and GitLab.

Usersnap is a great feedback software choice if you’re looking for a tool to collect video feedback from user testing and customers. It’s especially suited for SaaS companies that need to streamline their customer support workflow.

Pricing: Starts at $69 / month.

Get started with Usersnap today!

8. Marker.io

Marker.io is a unique user feedback tool that simplifies the process of reporting website bugs and issues to improve customer support and the overall user experience.

Clients, team members, or visitors can quickly provide feedback with screenshots and other key data about any issues that appear on your website.

Here are some of Marker.io’s key features:

Visual bug reporting allows users to take screenshots and annotate directly on your website to highlight issues.
Seamless Integration with popular project management and issue-tracking tools like Jira and Trello.
Customizable forms let you tailor the bug-reporting forms to capture specific information from users.
Collaborative features allow teams to work together to resolve issues efficiently.

If you prioritize bug reporting and issue tracking in your feedback strategy, Marker.io is an excellent choice. Its visual bug reporting feature makes it easy for users to provide detailed feedback, resulting in quicker issue resolution.

Pricing: Starts at $39 / month (Free trial available).

Get started with Marker.io today!

9. Typeform

Typeform is a popular tool for feedback surveys and is known for its engaging forms. With its conversational interface, Typeform creates a friendly and interactive user feedback experience.

It’s standalone SaaS software that allows you to easily create surveys, quizzes, polls, customer feedback forms, and more.

Here are some of Typeform’s key features:

Offers a variety of beautifully designed templates with customizable surveys to match your brand’s aesthetics.
Logic Jump lets you tailor the survey flow based on users’ responses, ensuring a personalized feedback journey.
Use media such as images, videos, or GIFs to enhance your surveys and create a visually appealing experience.
View feedback responses in real-time.

Typeform’s engaging and conversational surveys, with a one-question-at-a-time format, make it a great user feedback tool for creating captivating surveys that encourage participation and yield high-quality feedback.

Pricing: Starts at $25 / month.

Get started with Typeform today!

10. Hotjar

Hotjar is an all-in-one user feedback and analytics tool that offers a range of features to optimize your website’s performance, collect feedback, and understand visitor behavior.

Here are some of Hotjar’s key features:

Visitor recordings let you watch real user sessions to understand how users navigate your site and identify usability issues.
Targeted polls gather specific feedback from your visitors.
Use predesigned templates or generate surveys based on your goals with AI software.
Heatmaps help you visually analyze user interactions with your site.

Hotjar offers a solid option for customer feedback polls through its Ask plan, but the tool lacks some key tracking and analytics features that you’d expect from an all-in-one solution.

Pricing: A free plan is available. Paid plan starts at $48 for Ask (Variable pricing bundles available).

Get started with Hotjar today!

11. GetFeedback

GetFeedback user feedback tool

GetFeedback (from the makers of SurveyMonkey) is a simple yet powerful customer feedback platform designed to help you gather and address customer feedback and issues through Net Promoter Score and other types of surveys.

The software is specifically designed for mobile responsiveness and in-app functionality for B2B and B2C businesses.

Here are some of GetFeedback’s key features:

Automation tools to trigger surveys based on customer lifecycle events.
Mobile app survey functionality supports both iOS and Android.
Customizable widgets for a seamless user experience between your webpage and mobile app.
Integrates with other essential CRMs and customer feedback tools, including Zapier, Adobe Analytics, Google Tag Manager, Salesforce, and Zendesk, to facilitate full customer experience management.

If you want to optimize your mobile app’s feedback collection system, GetFeedback is an ideal choice. Its automated surveys, mobile app functionality, and customizable widgets provide all the tools you need.

Pricing: Contact for a quote.

Get started with GetFeedback today!

How to Choose the Right User Feedback Tool for Your Business

Selecting the perfect user feedback tools requires matching your specific needs with platform capabilities. Here’s my decision framework:

Start with Your Primary Use Case: Are you collecting general satisfaction feedback, testing new features, managing bug reports, or building social proof through reviews? Different tools excel in different areas.
Consider Your Technical Requirements: WordPress users should prioritize UserFeedback for seamless integration. SaaS companies need robust APIs and development tool connections. E-commerce businesses require verified review capabilities.
Evaluate Integration Needs: Your feedback tool should connect with your existing customer support, CRM, and analytics platforms. Isolated feedback data loses much of its value.
Plan for Scale: Consider both current team size and growth projections. Some tools charge per response, others per user seat. Understand the pricing structure before committing.
Test the User Experience: 87.2% of consumers rate their interactions with bots as either neutral or positive, but this only applies to well-designed experiences. Test each platform’s survey experience from your customer’s perspective.

What Is the Best Tool for User Feedback?

If you run a WordPress site, UserFeedback is the best user feedback tool for collecting valuable customer insights. Its simplicity and conversational format, combined with powerful features like unlimited surveys, conditional logic, Google Analytics integration, smart targeting, and interactive heatmaps, make it the perfect feedback tool.

That said, if you’re looking for a versatile form builder to create in-depth surveys as well as contact forms, payment forms, and other forms on your WordPress site, WPForms is an excellent, easy-to-use form builder that I highly recommend.

For non-WordPress users or those looking for a standalone feedback collection platform, many of the other tools on my list can help you get the job done.

All in all, obtaining excellent user feedback is essential for any business looking to improve its offerings and customer experience.

Not sure what to ask customers? Check out our 44 Customer Survey Questions + Guide to Meaningful Feedback to leverage user feedback and enhance your business today!

Well, that’s it for this article!

I hope you enjoyed learning about the best user feedback tools to improve your business.

Get started with UserFeedback today!

And don’t forget to follow us on X and Facebook to learn more about gathering user feedback online.

FAQs

What is user feedback software and how does it work?

User feedback software is a digital platform that helps businesses collect, organize, and analyze feedback from customers and users through various channels like surveys, reviews, and in-app widgets. These tools typically offer features like customizable forms, automated response triggers, sentiment analysis, and integration with existing business systems to transform raw feedback into actionable insights.

How do I choose the best user feedback tool for my business?

Consider your primary use case (general satisfaction, product testing, bug reports, or reviews), technical requirements (WordPress integration, mobile apps, APIs), existing tool integrations needed, team size and budget, and the user experience of the feedback collection process. Start with a free trial to test how the tool works with your specific workflow and customer base.

What’s the difference between customer feedback and user feedback tools?

Customer feedback tools typically focus on measuring satisfaction and loyalty across the entire customer journey, while user feedback tools often concentrate on product usability and user experience. However, modern platforms increasingly combine both capabilities, offering comprehensive solutions that capture insights from both perspectives.

How much does user feedback software typically cost?

Pricing varies significantly based on features and scale. Basic plans start around $25-50 per month, while enterprise solutions can cost $100+ monthly. Many tools offer free tiers with limited features or responses. Consider total cost, including integrations, user seats, and response volume when comparing options.

Can user feedback tools integrate with my existing business software?

Most modern feedback tools offer extensive integration capabilities with CRM systems (Salesforce, HubSpot), help desk software (Zendesk, Intercom), marketing automation platforms, and analytics tools (Google Analytics). Check integration availability before choosing a platform to ensure seamless data flow across your tech stack.

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NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM USERFEEDBACK OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

THE SITE IS OFFERED AND CONTROLLED BY USERFEEDBACK FROM ITS FACILITIES IN THE UNITED STATES. USERFEEDBACK MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

Web Content Accessibility Guidelines Compliance Disclaimer ("WCAG Disclaimer")
YOU ACKNOWLEDGE AND AGREE THAT USERFEEDBACK DO NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE IS OR SHALL EVER BE COMPLIANT WITH THE WEB CONTENT ACCESSIBILITY GUIDELINES PURSUANT TO WCAG 2.0, WCAG 2.1, AND/OR ANY SUCCESSOR LAWS OR GUIDELINES (COLLECTIVELY, “WCAG COMPLIANCE”).

YOU FURTHER ACKNOWLEDGE AND AGREE THAT USERFEEDBACK DOES NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE, CODING, AND/OR PHP PROGRAMMING LANGUAGE CAN BE MODIFIED TO MEET WCAG COMPLIANCE.

BY USING AND/OR DOWNLOADING USERFEEDBACK YOU EXPRESSLY ACCEPT USERFEEDBACK AS-IS AND AGREE TO BE FULLY RESPONSIBLE AND SOLELY LIABLE TO ENSURE THAT YOUR WEBSITE AND/OR YOUR INTENDED USE OF USERFEEDBACK MEETS WCAG COMPLIANCE AND ANY OTHER ACCESSIBILITY REGULATIONS, AS REQUIRED BY LAW, WHICH MAY CHANGE FROM TIME-TO-TIME. YOU FURTHER AGREE TO TEST USERFEEDBACK AND ALL OF ITS FUNCTIONALITY AND FEATURES ON YOUR WEBSITE LOCALLY PRIOR TO ALLOWING USERFEEDBACK TO BECOME LIVE TO THE PUBLIC IN ORDER TO ENSURE THAT YOU ARE ABLE TO MEET WCAG COMPLIANCE. FURTHER, IT IS YOUR RESPONSIBILITY TO REMAIN INFORMED ON ALL ISSUES AND REQUIREMENTS RELATING TO WCAG COMPLIANCE.

BY CHOOSING TO DOWNLOAD, INSTALL AND/OR OTHERWISE USE USERFEEDBACK ON YOUR WEBSITE, A THIRD-PARTY WEBSITE, AND/OR ANY OTHER ONLINE PLATFORM YOU HEREBY CLAIM THAT ANY SUCH WEBSITE(S) AND/OR ONLINE PLATFORM(S), INCLUDING ALL PAGES AND FEATURES HAVE BEEN TESTED BY YOU AND MEET WCAG COMPLIANCE. IN NO EVENT SHALL USERFEEDBACK (INCLUDING ANY OF ITS AUTHORIZED REPRESENTATIVES, PRINCIPALS, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARTNERS, EMPLOYEES, ASSOCIATES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, LICENSEES AND/OR OWNERS) BE LIABLE TO YOU OR TO ANY THIRD-PARTY CLAIMING THROUGH YOU OR ON YOUR BEHALF FOR ANY FAILURE TO MEET WCAG COMPLIANCE. YOU AGREE TO TAKE ALL RESPONSIBILITY RELATED TO MEETING WCAG COMPLIANCE.

IN THE EVENT THERE ARE ANY CONTRADICTIONS BETWEEN THE TERMS CONTAINED IN THIS WCAG DISCLAIMER AND ANY OTHER TERMS OF SERVICE ON THIS SITE, THEN THE TERMS HEREIN SHALL CONTROL AS TO AN INCONSISTENCIES.

Support

Support for plugins sold and distributed by MonsterInsights, LLC is only available for those who have an active, paid support license.

Support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.

Support for UserFeedback is provided as long as UserFeedback is actively in development. Should any one of the following occur, MonsterInsights, LLC will no longer be responsible for providing support for UserFeedback:

UserFeedback is no longer actively developed as a viable product under MonsterInsights, LLC.
UserFeedback or the parent company is purchased or bought out by another company.
WordPress is no longer actively developed.

While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.

License Holders

Only a license holder is permitted to request support or access support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.

Sharing or Reselling your license key is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

Inactive License
If your license becomes inactive and is otherwise no longer valid, (a) UserFeedback will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, install or use addon files, or use licensed features (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. UserFeedback will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, USERFEEDBACK WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN UserFeedback AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT UserFeedback WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

UserFeedback reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. UserFeedback shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless UserFeedback, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys' fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. UserFeedback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UserFeedback and you agree to cooperate with UserFeedback's defense of these claims. You agree not to settle any matter without the prior written consent of UserFeedback. UserFeedback will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your UserFeedback Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, UserFeedback is under no obligation to maintain or store your account information or Content. UserFeedback may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with UserFeedback’s processes and practices.

UserFeedback reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, UserFeedback may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. UserFeedback also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. UserFeedback reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Automatic Renewal

Unless you notify MonsterInsights, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Refund Policy

The UserFeedback no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that UserFeedback is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 - 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Free trial accounts and renewals are not eligible for refunds.

Discount Policy

On occasion, UserFeedback may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and UserFeedback about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that UserFeedback may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if UserFeedback does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which UserFeedback has the benefit of under any applicable law), this will not be taken to be a formal waiver of UserFeedback’s rights and that those rights or remedies will still be available to UserFeedback.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

Privacy Policy

Your privacy is very important to us. At UserFeedback we have a few fundamental principles that we follow:

We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We don’t store personal information on our servers unless required for the on-going operation of our site.

Monster Insights LLC (“UserFeedback”) operates several websites including UserFeedback.com. It is UserFeedback’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, UserFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UserFeedback’s purpose in collecting non-personally identifying information is to better understand how UserFeedback’s visitors use its website. From time to time, UserFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

UserFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. UserFeedback only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to UserFeedback’s websites choose to interact with UserFeedback in ways that require UserFeedback to gather personally-identifying information. The amount and type of information that UserFeedback gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive UserFeedback updates via email, we collect their emails. In each case, UserFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UserFeedback. UserFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

UserFeedback may collect statistics about the behavior of visitors to its websites. For instance, UserFeedback may monitor the most popular pages on the UserFeedback.com site or use spam screened by the Akismet service and/or Google reCAPTCHA to help identify spam. UserFeedback may display this information publicly or provide it to others. However, UserFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

UserFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UserFeedback’s behalf or to provide services available at UserFeedback’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UserFeedback’s websites, you consent to the transfer of such information to them. UserFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UserFeedback discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UserFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of UserFeedback, third parties or the public at large. If you are a registered user of an UserFeedback website and have supplied your email address, UserFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UserFeedback and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UserFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. UserFeedback uses cookies to help UserFeedback identify and track visitors, their usage of UserFeedback website, and their website access preferences. UserFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using UserFeedback’s websites, with the drawback that certain features of UserFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If UserFeedback, or substantially all of its assets were acquired, or in the unlikely event that UserFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of UserFeedback may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by UserFeedback and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Akismet anti-spam service and/or Google reCAPTCHA are saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, UserFeedback may change its Privacy Policy from time to time, and in UserFeedback’s sole discretion. UserFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.